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Frequently Questions

why are there different prices for the same product? is it legal?

OHO Shopping is an online marketplace platform that enables independent sellers to sell their products to buyers. The prices are solely decided by the sellers, and OHO Shopping does not interfere in the same. There could be a possibility that the same product is sold by different sellers at different prices. OHO Shopping rightfully fulfils all legal compliances of onboarding multiple sellers on its forum as it is a marketplace platform.

I saw the product at Rs. 1000 but post clicking on the product, there are multiple prices and the size which I want is being sold for Rs. 1600. Why is there a change in price in the product description page?

OHO Shopping is an online marketplace, and multiple sellers could be selling a particular style at different prices as may be set by each such seller respectively. The product price on the listing page of the platform, may not always reflect the lowest price for that particular style. This is because the seller whose price is displayed on the list page is selected based on the application of a number of parameters and price is only one such parameter. However, once you land on the product display page on the platform for a specific style, you will have access to the price offered by all sellers on the platform for the relevant style.

How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?

If you receive an e-mail, a call from a person/association claiming to be from OHO Shopping seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at OHO Shopping or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency or your bank.

Here are a couple of baits fraudsters often use to cheat consumers:

Congratulations! You have been nominated as a ‘Top OHO Shopping customer’ and are now eligible for a luxury gift item. Please share your proof of address and your debit/credit card details to avail this great offer.

Hi, I’m calling from OHO Shopping. We are happy to let you know that you have won an exclusive lucky draw coupon of Rs. 5000 on your latest purchase. Please share your credit/debit card number so we can credit the money directly into your bank account.

How will I identify a genuine appointment letter?

Please beware of the fraudulent individuals/agencies that are enticing job seekers by promising them career opportunities at OHO Shopping in lieu of 1.) recruitment fee 2.) processing fee 3.) security deposit 4.) software or equipment charges 5.) on-boarding charges etc. Please be cautious that, OHO Shopping and its recruitment partners never ask for any fee in exchange for an offer letter or interview calls. All offer related communications are sent from an official OHO Shopping email id only.

How do I cancel the order, I have placed?

Order can be canceled till the same is out for delivery. Note: This may not be applicable for certain logistics partner. You would see an option to cancel within ‘Orders’ section under the main menu of your App/Website/M-site then select the item or order you want to cancel. In case you are unable to cancel the order from’My Orders’ section, you can refuse it at the time of delivery and refund will be processed into the source account, if order amount was paid online.

How do I create a Return Request?

You can create a Return in three simple steps

  • Tap on MyOrders
  • Choose the item to be Returned
  • Enter details requested and create a return request

I have created a Return request. When will the product be picked up?

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pickup your product. The product will be picked anywhere between 4 – 7 days.

I have created a Return request. When will I get the refund?

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within the following timelines:

  • NEFT – 1 to 3 business days post refund initiation
  • OHO ShoppingCredit – Instant
  • Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
  • “PhonePe wallet” – Instant

How do I check if Exchange is available for the product I want to buy?

Exchange is available on select products in the following categories: Smartphones / Mobiles, TV, Laptops, Refrigerators, Washing Machines, Tablets and ACs. To check if Exchange is available for a product, update the pin code for your delivery address and look for a “With Exchange” option on the product page of the desired product.

How do I check if exchange is available at my location?

To check if Exchange is available at your location, update the pin code of your delivery address and look for a “With Exchange” option on the product page of the relevant product.

What should be the condition of my used product that is to be exchanged?

If you are returning a Mobile, Laptop or TV, such Used Product must be in working condition, and the display / screen of the Used Product should be intact, that is without any scratches, cracks, discolouration, spots, lines, dead pixels, or any other damage of any manner. Please remove any scratch-guard, screen-guard, tempered-glass, or other protective covering applied to the screen of the Used Product device.

The used product should not be damaged, broken, or otherwise tampered with. The used product should match the details entered while placing the order (with Exchange) and will be validated by the delivery associate. You must delete all personal data, sign out of your iCloud (iOS) / Google (Android) accounts, and remove any lock code or passwords.

What happens if condition of my used product that is to be exchanged does not match the criteria?

If it is determined that the old / exchanged product does not meet the criteria, you can choose to convert your exchange order to a regular order. You may pay the value of the Used product at your doorstep using Cash / Credit card or Debit card / a payment link you receive by SMS.

Once the delivery associate confirms that payment has been received, the new product will be delivered.

The battery of my phone/laptop/tablet is dead and the device only turns on when connected to a charger, will my device be accepted under the exchange program?

We do not accept such devices (if the battery of the device, phone/laptop/tablet, dead and it turns on when connected to a charger) under the exchange offer.

Do I need to provide original accessories and packaging for my used product?

It is preferred that you provide your used product with all original accessories and packaging. However, it is not mandatory. You may complete the Exchange process without the original accessories and packaging, provided your used product meets all the other requirements.

How do I send my used product to OHO Shopping?

The delivery associate will pick up the used product at the time of delivery of the new product, provided the details and condition of the used product match with the details and conditions entered at the time of placing the order (with Exchange).

At the time of exchange order pickup, the OHO Shopping Delivery Associate (DA) will be wearing personal protection equipment, including a mask, disposable hand gloves and shoe covers. To verify the working condition of the used product and to conduct the end-to-end verification process, the DA will, in addition to wearing protective equipment, sanitize their hands (as well as the used product). Customers are requested to maintain minimum 2 meter distance during such verification process. The delivery of the new product will be completed once the DA successfully completes the verification and collects the used product from the customer’s premises.

Can I exchange more than one used products to buy one new one?

No, you can exchange only one used product per new product.

I have a used mobile phone, can I exchange it to buy a new product from another category?

Yes, you can exchange a mobile and purchase an eligible product from another category.

Can I exchange a different product from the one described by me at the time of placing the order?

No, once the order is placed, you can only exchange the used product that was described at the time of placing the order. The Exchange value is applied based on the details of the used product that were entered by you. If the details entered do not match the used product that is handed over for Exchange at the time of delivery, the order and delivery of the new product will be cancelled.

How can I get my used product back?

Once a used product has been picked up from you, we will not be able to return it as it would have already been collected and processed by our third-party buyback partners. In case you have returned your order for a refund, subject to’s return policies an OHO Shopping Gift Card (issued by QwikCilver Solutions Private Limited) equivalent to the Exchange value will be credited to your account. In such a case, the OHO Shopping Gift Card will be credited to your account within 3 days of the date of acceptance of return of your order and the refund amount for the remaining order amount will be refunded to your payment method as per’s return policy.

Is there a list of used products that can be exchanged?

The used products accepted under the Exchange program is dependent on the buyback partners and hence the list is dynamic. Please see the “With Exchange” option on the product page of the selected product to see the latest list of used products eligible for exchange.

What if I have personal data on my phone/tablet/laptop?

You must delete all the data on your device before handing it over to the delivery associate. OHO Shopping or its affiliates, the seller, the buyback partner, the future buyer or the manufacturer will not be responsible for any data that may be retained on the used product, and you cannot approach any of the above parties for any retrieval or deletion of the data from your used product.

How do I find my IMEI number to exchange my mobile phone?

Dial *#06# from the phone that you want to exchange to identify its IMEI number. The IMEI number can also be found inside the battery compartment, in phone settings or on the original packaging of the mobile phone.

I see two IMEI numbers on my phone, do I need to provide both for exchange?

No, you need to enter only one of them at the field for the IMEI number.

Why do I see a different exchange value at different pin codes?

The exchange offer you receive on and the proposed exchange value is provided by third party buyback partners. The offer may vary depending on the brand and model selected, your delivery location and availability of the offer by the buyback partner at the time of placing the order. While we strive to connect with various buyback partners to provide the best value to customers, the offer you see may vary depending on the above mentioned factors.