What is OHO Shopping’s Shipping Policy?
We strive to deliver products purchased from OHO Shopping in excellent condition and in the fastest time possible. If this is your first order with OHO Shopping, shipping will be completely FREE to ur respective branch/depot. Also, for all the subsequent Orders of Rs. 799/- (Rs. 499/- for the orders only with Personal Care items) or more, we will deliver the order to your branch/depot free of cost. A platform handling fee of Rs. 99/- will be applicable to the orders under Rs. 799/- and Rs.49/- will be applicable for the orders with only Personal Care items.
- If the order is cancelled, lost or un – delivered to your preferred location, we will refund the complete order amount including any platform handling fee, if paid online.
- If you return an order delivered to you, platform handling fee will not be refunded. However if you self – ship your returns, we will reimburse self – shipment charges based on OHO Shopping ‘s Returns Policy. For accounts whose return behavior violates our fair usage policy, platform handling fee will be non – refundable irrespective of order value.
*Order value is calculated after applying discounts / VAT / GST or any other applicable charges
What is OHO Shopping’s Fair Usage Policy?
We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect platform handling fee of Rs. 149 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.
How are orders placed on OHO Shopping delivered to me?
All orders placed on OHO Shopping are dispatched through our own courier service – OHO Shopping Logistics or through other courier partners such as Blue Dart, Delivery Etc.
Does OHO Shopping deliver products outside India?
No. At this point, OHO Shopping delivers products only within India.
How can I get my order delivered faster?
Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is service able, you will receive a communication from our end.
I have received a partial item/partial order or an Untenanted/Void packet?
Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
Please do not use the item for which claim is being raised.
You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario).
The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users.
The refund for prepaid/Cash on delivery orders will be done after the investigation
You may not be liable for a refund, if he/she falls in any of the scenarios started below:
Failure to provide adequate information about the case.
Failure to provide snapshots of the packet and box(if any)
If a pilferage delivery was received, pilferage claims must be made the same day.
You must not dispose of the packaging for 3 – 4 days post – delivery. We might need to pick-up your packaging for investigation at our end.
You have used the item for which claim was raised.
In case of a component missing from a multi-component item such as Kurta, Bed – sheets, inner wear sets etc only exchange return option would be provided basis serviceability and product type